Frequently Asked Questions

Why Bella & Coop? How did you get the name? 

In the summer of 2017, during a family vacation in Mexico, early one morning walking along the beach outside of our resort, Remi spied a super cute (and totally gangly/clumsy) puppy roaming the beach. It was all over! Well almost! Then out came running another cutie, this one on short little stubby legs. After visits several times a day, always with food for our new friends, we discovered that these little gems were strays and soon discovered a whole pack of strays dogs the local vendors kept a watch over to the best of their abilities. By day 2 it as almost a done deal (Remi can be very persuasive!) but by day 3 it was a sealed deal when we decided to try to bring both abandoned puppies’ home with us. Our vacation turned into a dog rescue mission, and by weeks end, we had everything we needed to bring Bella (short stubby legs) and Cooper (gangly and goofy!) home with us. We now can’t imagine our family without them.                                                           

                                                                                   

Refunds

We ask that you choose your online purchases carefully and check measurements. However, in the event you need to return an online purchase, we will be happy to assist you and offer a refund if the item is unused and in the same condition it was sent to you. Contact us at info@bella-coop.com should you wish to return an item. Shipping will be at your cost but please contact us first so we can provide you with the information you require to ship back to us. PLEASE NOTE, ALL SALE ITEMS ARE A FINAL SALE.

                                                                                   

Inventory, Items in stock

We endeavor to ensure our inventory levels are accurate at all times and if the items is shown on our website, it is available. However, should there ever be an issue and the inventory showing was not accurate, we will contact you ASAP after receiving your order and of course make any adjustments required to your order. 

                                                                                    

Do you sell everything in your store online?

We do attempt to put most items on line but there will be some exceptions. Not all of our Artwork is featured on line for example and most of our home furnishing is available in store only. 

For a full look at everything we carry, come to visit us in store! But we will regularly be adding to our online products portfolio as well and you will see things added on a regular basis online, so keep coming back to visit!