Frequently Asked Questions


When will my order be ready? 

Currently, we process orders on Tuesdays and Fridays. If we are shipping they are usually picked up by the courier the next business day. 

If selecting pick up, we will bring pick up orders to Facets Jewellery on Tuesdays and Fridays by the end of the business day. (You will receive a ready for pick up notification when it is there!) 



We ask that you choose your online purchases carefully and check measurements. However, in the event you need to return an online purchase, we will be happy to assist you and offer a refund if the item is returned within 7 days of delivery,  was regular price,  is unused and in the same condition it was sent to you. Contact us at should you wish to return an item. Shipping will be at your cost but please contact us first so we can provide you with the information you require to ship back to us. PLEASE NOTE, ALL SALE ITEMS ARE A FINAL SALE.


 How can I pay by E-Transfer/

Should you check out using the E Transfer payment option, please send your payment to as soon as you submit your order. (No password necessary) Your order will not be processed until your E Transfer have been received and this could result in delays with your order or the inventory no longer being available. If we have not received your E Transfer within 24 hours, your order will cancelled. thank you for your understanding. 

How do I redeem my Loyalty Points Online? 

For all questions pertaining to our Loyalty System, please visit the following page for in-depth answers for questions regarding earning & redeeming loyalty points: 


Instagram Live Giveaways/Contest.

During many of our Instagram "Lives", we like to reward and spoil our lovely customers and will often have a give away or contest for a Gift Card. This is either a Gift Card at a set value or a Gift Card valued at the purchase price of your order, to be determined and announced during each live. You will automatically be entered into our random draw should you place an order within 15 hours of our Live. Winner will need to answer a skill testing question. 

Should you wish to enter without making a purchase, please mail us an 'entry form*' to 6 John Street, Brantford, Ontario, N3T 4H7. There is a limit of one entry per Instagram Live giveaway. Your form should contain your full name, phone number and email address and an indication it is an entry for the next Instagram Live giveaway. We will include your entry on the next Instagram Live draw after receiving it. Only one entry per mailing is allowed for a maximum of one entry per draw. Should you enter on a week where the prize is a Gift Card in the value of the customer purchase, and be selected a winner, the Gift Card will be based on the average order size during that set 15 hour time period. Winner will be announced on the Friday by end of day during any giveaway week.