Frequently Asked Questions

When will my order be ready? 

Depending on which store your items are located in, your order may take a few days to be ready for pick up (or shipping)  We transfer stock between stores at least twice a week, so the delay will be no longer than 4 business days. However, if all items are in the store you selected for pick up or are in the store we ship from, they will be typically be ready within 24 hours from your order time.                                  

                                                                                   

Refunds

We ask that you choose your online purchases carefully and check measurements. However, in the event you need to return an online purchase, we will be happy to assist you and offer a refund if the item was regular price,  is unused and in the same condition it was sent to you. Contact us at team@bella-coop.com should you wish to return an item. Shipping will be at your cost but please contact us first so we can provide you with the information you require to ship back to us. PLEASE NOTE, ALL SALE ITEMS ARE A FINAL SALE.

                                                                                   

Inventory, Items in stock

We endeavor to ensure our inventory levels are accurate at all times and if the items is shown on our website, it is available. However, should there ever be an issue and the inventory showing was not accurate, we will contact you ASAP after receiving your order and of course make any adjustments required to your order. 

                                                                                    

Do you sell everything in your store online?

We do attempt to put most items on line but there will be some exceptions. Not all of our Artwork is featured on line for example and most of our home furnishing is available in store only. 

For a full look at everything we carry, come to visit us in store! But we will regularly be adding to our online products portfolio as well and you will see things added on a regular basis online, so keep coming back to visit!

Payment by E-Transfer

Should you check out using the E Transfer payment option, please send your payment to team@bella-coop.com as soon as you submit your order. (No password neccessary) Your order will not be processed until your E Transfer have been received and this could result in delays with your order or the inventory no longer being available. 

Redeeming 'In store' physical Gift Cards Online (Temporary during Lock Down)

Our website technology does not support the use of store gift cards on line (but does the new digital gift cards) During the lock down, we want to find a way for you to use your gift cards for online purchases. Please follow the instructions below carefully and you can redeem these for purchases. 

 Submit your cart and select E Transfer as payment option.

Send a photo of the back of your gift card to team@bella-coop.com

Send a e transfer for any remaining balance to team@bella-coop.com as soon as you submit your order.

We will manually adjust the order in store. If you do not use the entire value of your gift card, please save it for future purchases.