Local Delivery/Store Pick up Info
We are happy to offer a FREE Local Home Delivery for a minimum purchase of $30 before tax is required. We will deliver to the following Cities. Caledonia, Waterdown, York, Hagersville, Jarvis, Fisherville, Cayuga, Hamilton, Stoney Creek, Ancaster, Grimsby, Beamsville, Dunnville, Brantford, Mount Hope and Smithville. (There might be rural areas not mentioned, but they must map out to be within 20 kilometers of one of our stores) We will also deliver any 'gift purchase' you have made to your recipients address should it fall in these locations.
How it works:
We will make deliveries 2 times a week* on Tuesdays and Friday's. Orders placed from Thursday to Sunday at midnight will be delivered on Tuesday. Orders placed from Monday to Wednesday at midnight will be delivered on Friday.
*Grimsby area and Jarvis/Fisherville/Dunnville area will receive delivery once a week on a Friday for orders placed before midnight on Wednesday.
We will package up your order and deliver it to your front porch/door area on the designated day. This will be a contact less delivery. Should you have any additional special instructions on where you would like it left, please indicate in the notes section of the order. If you live in an apartment that requires us to be buzzed in, someone must be home to do so on delivery days as only one delivery attempt will be made. (Please leave buzzer code in notes)
You will receive a confirmation of your order after placing. This will be the only follow up your receive unless there are questions from us regarding your order or there are issues fulfilling it. If not, please expect your delivery on the day you qualify for. We do not guarantee delivery times as our routes vary, but can guarantee that your delivery will arrive by the end of the delivery day! You will receive an email message when your order has been delivered.
Curb-Side/Store Pick up and Expected Turnaround time on pick up orders
We currently offer Store Pick for both locations! Typically your order will be ready on same or next day after ordering. You will receive an email when it is ready and can then head to the store at your convience during these hours listed below..
Upon arrival, please proceed into the store for your pick up order if you wish, or if you would like curbside, please park directly in front of the store and call.
*If you are requesting a curb-side pickup - please be patient as you may need to wait a few minutes for your order to be bought out to you! Our team member may be assisting a customer already inside but will bring your order out ot you as soon as they are able.
If you are sending a gift to someone (you thoughtful person you ;) !) please write their address as the shipping address. If you wish to send them a card with the order, we have a great selection of cards for you to choose from. Simply add it to your order and in the notes section, let us know what you would like us to write in the card.
If you are unable to find the 'right' card for your gift, we can fill out a note card for you with your message. Simply detail this in the notes field of your order.
Select your "Shipping" Option Carefully at Checkout
Please choose your 'Shipping Method Carefully". At checkout you may see shipping & curb-side options - if you wish to choose Free Local Delivery you must click shipping first & then enter your address! Unfortunately we are unable to change the delivery/pickup method after you have submitted your order, so please double check you have made the correct selection before submitting your order. When we are asked to change this, we have to manually track and this has lead to too many errors and we hate dissapointing you, so will not be able to make changes once submitted. If you need your order cancelled so you can select the right method, please email us at firstname.lastname@example.org. We will cancel your order and you can resubmit it with the correct method. Thank you for choosing carefully and for your understanding.