Shipping & Pickup Info



We currently offer competitive Flat Rate Shipping across Canada as well as FREE SHIPPING. Options will show at checkout based on your order value.  (Please note, different rates for PO Box's) 

*Please note, unfortunately it costs significantly more to ship to a PO Box as we need to use Canada Post, which is the most expensive carrier to use. If you can accept deliveries at your address, we encourage you to use your house or business address to use regular shipping rates. 

 *Returns that received Free Shipping: Please note, as a small business, offering Free Shipping is something we want to do for our customers, but comes at a cost to us as a small business. We are happy to absorb this cost for you to facilitate your order(s). However, in the event you return the stock, we are in a situation where we lose money, which is not an ideal situation to be in and simply put, not one which we can afford to do. If you return your order that you received free shipping on, either $10 (Ontario) or $12 (Rest of Canada) will be deducted from your refund amount to cover the cost of the shipping to you. If you return a partial order, we will evaluate what shipping you would have qualified for based on the items you are keeping and adjust accordingly. 

Shipping Times Approx.

We package up shipping orders each day and schedule pick up's with our couriers ASAP following. You will get an email with tracking details once we do a shipping label. (If you do not receive one, please check your spam folder as sometimes they do sadly go here!) 

Store Pick up Caledonia, and Expected Turnaround time on pick up orders

You can select to pick up your order in Caledonia at Facets Jewellery, located at 172 Argyle St N unit 7, Caledonia, ON. We are so blessed to have this support from another small (and amazing business!) Their hours are: Tuesday, Wednesday, Thursday and Friday: 10:00-6:00 and Saturday: 10:00-5:00.

We will be bringing pick up orders to their location twice a week, on Tuesdays and Friday’s. Once you order has been dropped off at their location, you will receive a ‘Ready for Pick up” notice!

If you order between Friday late morning until Tuesday morning, we will drop off your order for pick up on Tuesday before end of the business day. if you order between Tuesday late morning until Friday Morning, we will drop off your order for pick up on Friday before end of the business day.  

We ask, as a courtesy to this fabulous business who is doing us this service, that you pick up your order within one week (or sooner) of receiving this notification, as space is limited. If you need any extension, please get ahold of us at to discuss further. Thank you so much for your support!

      Sending Gifts: 

    If you are sending a gift to someone (you thoughtful person you ;) !) please write their address as the shipping address. If you wish to send them a card with the order, we have a great selection of cards for you to choose from. Simply add it to your order and in the notes section, let us know what you would like us to write in the card. 

    If you are unable to find the 'right' card for your gift, we can fill out a note card for you with your message. Simply detail this in the notes field of your order.  


    Please reach out to should you wish to return anything to confirm tracking of any package coming or if you wish to do a local drop off at Facets Jewellery

    All returns can be sent to:

    6 John Street, Brantford, Ontario, N3T4H7

     *Please include a slip of paper with your return including your full name & order number.

    Returns must be made within 7 days of purchase in order to receive a full refund on regular price items to original payment method (in the case of shipping, they must be sent within 7 days of delivery). Any returns made beyond this window will be refunded back onto a gift card. 

    SALE items are not eligible for refunds. However, if you return within 7 days, we will return it for a store gift card. After 7 days on sale items, we can no longer take them back.  (Note, some SALE items will be final SALE and these will be clearly indicated)