Shipping, Local Delivery, Pickup & Returns

Shipping

We currently offer competitive Flat Rate Shipping across Canada as well as FREE SHIPPING. See below. 

Ontario:

  • Orders under $50, $10 Flat Rate
  • Orders $50-$99.99, $8 Flat Rate
  • Orders over $100, Free Shipping

Canada Wide

  • Orders under $50, $12 Flat Rate
  • Orders $50-$99.99, $10 Flat Rate
  • Orders over $120, Free Shipping

International Orders

Shipping will be determined at checkout by address. Please note, all duties and taxes, if relevant are not included in shipping fee and must be paid by you as determined by your import country

Shipping Fees Details (if ordering items from more than one location) 

*Please note that if the items in your order are split between our two locations, and you qualify for free shipping,  there may be a slight additional processing time of an 1 to 3  days to allows us to bring the orders together for shipping. If you did not qualify for free shipping but selected items located in different stores,  the system will charge shipping twice as it will be shipped in two orders. However, if you do not mind a slight delay (usually around 3-4 days depending on our schedule) we can bring the items together in one store, create a single shipment and refund one of the shipping fees. Simply add an order note requesting this.

You can check the availability of stock between our locations on each product’s page by clicking the “ View store information” button. 

 

Store Pick up and Expected Turnaround time on pick up orders

We currently offer Store Pick for both locations.  Typically your order will be ready for pickup the same or next day after ordering. You will receive an email when it is ready and can then proceed to the store at your convenience during our business hours.

Upon arrival, please proceed into the store for your pick up order if you wish, or if you would like curbside, please park directly in front of the store and call. 

Caledonia: 365-206-0075

Waterdown: 905-690-2726

*If you are requesting a curb-side pickup - please be patient as you may need to wait a few minutes for your order to be bought out to you! Our team member may be assisting a customer already inside but will bring your order out to you as soon as they are able. 

 

Sending Gifts: 

If you are sending a gift to someone (you thoughtful person you ;) !) please write their address as the shipping address. If you wish to send them a card with the order, we have a great selection of cards for you to choose from. Simply add it to your order and in the notes section, let us know what you would like us to write in the card. 

If you are unable to find the 'right' card for your gift, we can fill out a note card for you with your message. Simply detail this in the notes field of your order.  

Online Returns

All returns can be sent to:

17 Argyle Street North, Caledonia ON,

N3W 1B6.

*Please include a slip of paper with your return including your full name & order number.

Alternatively returns can be brought back to either store.

Returns must be made within 14 days of purchase in order to receive a full refund on regular price items to original payment method (in the case of shipping, they must be sent within 14 days of purchase). Any returns made beyond this window will be refunded back onto a gift card. 

SALE items are a final sale