Return Policy



Returns must be made within 7 days of purchase in order to receive a full refund on regular price items to original payment method (in the case of shipping, they must be sent within 7 days of delivery). Any returns made beyond this window will be refunded back onto a gift card. 

If you are eligible for a full refund, but think you will be purchasing again and would like to opt for a refund to gift card, we will add an extra 10% of the value of your return to your loyalty account as an extra thank you!

SALE items are not eligible for refunds. However, if you return within 7 days, we will return it for a store gift card. After 7 days on sale items, we can no longer take them back.  (Note, some SALE items will be final SALE and these will be clearly indicated) 

Bella Collective items are all Final Sale and cannot be returned

Please reach out to should you wish to return anything to send the tracking information for your return, or request to drop it off at our pickup location in Caledonia (Facets Jewellery) 

Returns can be shipped to:

6 John Street, Brantford, Ontario, N3T4H7 

*Please note that we do not pay for return shipping.

Or Dropped off at: 

Facets Jewellery, 172 Argyle St N Unit 7 (please reach out to us first to approve the drop off)

*Please include a slip of paper with your return including your full name & order number.